Help & Support

After registering, you'll be guided through the onboarding process. There, you'll select your broker and follow the step-by-step instructions to create and enter a secure API key.

No, not necessarily. TRADIC is designed so that you can get started even without any prior knowledge. However, you should definitely familiarize yourself with the fundamental risks familiarize yourself with the business. You always make the final decision and bear full responsibility.

Yes. You have full control over your portfolio and can permanently stop any bot with just a few clicks.

Verkäufe werden immer abgeschlossen – auch wenn die Gebühren dein Restguthaben übersteigen. Fällt dein Wallet dadurch auf 0 € oder darunter, stoppen wir alle Bots sofort. Offene Positionen bleiben geöffnet. Lade dein Wallet auf, um die Bots wieder zu starten.

Your ability to make a profit using trading bots depends on your strategy and market volatility. TRADIC provides you with the tools to automate your strategy, but we do not guarantee a profit. We strongly recommend that you Risk Disclosures Please note.

No. TRADIC is purely a technology provider (Software-as-a-Service). We are not licensed by BaFin because we No investment advice, financial portfolio management, or trading recommendations We offer this service. You configure your bots yourself and act at your own risk. Our service fee is a volume-based software usage fee.

VestChance GbR (TRADIC) does not offer financial services and is therefore not subject to BaFin supervision. We operate solely as a software provider. The EU-wide MiCA Regulation (Markets in Crypto-Assets) primarily governs crypto service providers that are required to obtain a license. You are trading as a private individual and do so at your own risk.

In Germany, crypto gains may be subject to tax as personal capital gains. The tax treatment depends on your individual circumstances and the applicable laws. TRADIC provides a transaction overview, but this does not replace professional tax advice. Please consult a tax advisor.

No, our bots operate solely based on set algorithms and predefined percentages. When it comes to trading and money, we deliberately avoid using AI because it can be prone to errors and act inconsistently. Our bots, on the other hand, run continuously according to the predefined algorithm—steadily, reliably, and always following the strategy you, as the user, have defined yourself.

All three strategies can be implemented automatically in the TRADIC software. DCA (dollar-cost averaging) and grid bots buy more when prices fall to lower the average price. Swing trading aims to capitalize on price movements over the course of days or weeks.

Since our bot software is programmed not to execute automatic sales at a loss, a so-called “bagholding risk” arises in this case. This means that if the price no longer reaches your set profit target, you will retain the purchased cryptocurrencies in your portfolio. The bot waits until the target price is reached. This can result in your capital remaining tied up for the long term or, in the event of a sustained price decline, losing significant value (up to a total loss). TRADIC assumes no liability for market developments.

Crypto-assets are generally subject to no statutory deposit insurance just like bank deposits in Germany. The security of your assets depends on the security measures implemented by the respective broker. TRADIC has no access to your deposits.

Our bots run on high-performance servers in the cloud and are directly connected to your broker via API. This enables continuous market monitoring and the immediate execution of your predefined orders (buy/sell), even when you're offline.

Ja. Um unsere Server zu schützen und dir sowie allen Nutzern schnelle Ergebnisse zu garantieren, sind Backtests auf maximal 5 Durchläufe pro 24 Stunden begrenzt (rollierendes Fenster). Nach Erreichen des Limits kannst du den nächsten Backtest starten, sobald ein älterer Test aus dem Zeitraum herausfällt.

We handle your API keys in accordance with the highest security standards (encryption). Most importantly: You must ensure that you provide us with No right to withdrawal You cannot withdraw your funds from TRADIC.