Help & Support

There is no charge for adding a payment method. Stripe securely stores the payment method for future invoices. TRADIC does not store any complete credit card or bank account information. For additional bot cycles after the free cycle, you must confirm payment authorization using a verified payment method and enable automatic billing. This also applies if you have a balance on your account.

Under "My Account," tap "Add." From there, you can share the link to TRADIC directly or use the QR code.

Yes. If you don't have direct debit set up, you can pay a due invoice on the payment page by clicking the "Pay" button. If you enable direct debit, Stripe will automatically collect future invoice amounts due using your saved payment method.

Amounts less than €10.00 will be carried over to the next monthly billing cycle. They will be billed as soon as the total reaches at least €10.00, but no later than twelve months from the date of accrual.

After registering, you'll be guided through the onboarding process. There, you'll select your broker and follow the step-by-step instructions to create and enter an API key with trading permissions.

Yes. You can block or delete the API key directly with the broker at any time and, if the broker offers this option, restrict individual permissions. Once the broker has revoked the order authorization, your bot will no longer be able to place new orders using this key. A complete revocation terminates access to the broker account via this key. Check the status of orders that have already been accepted directly in your broker account and cancel any open orders there if necessary. With TRADIC, you can remove the saved connection separately under “My Account” → “Broker,” provided that no bots—or only bots that have already been deleted—are assigned to it.

If your deposit on OKX is under “Funding,” TRADIC may still show €0: TRADIC only reads balances under “Trading.” In OKX, go to “Account → Overview” and use the “Transfer” option to move the desired amount from “Funding” to “Trading.” Then update the OKX balance in TRADIC using the refresh icon. As long as the funds remain under “Funding,” refreshing the page will not change the display.

At TRADIC, "Exchange" refers to Crypto.com Exchange, Crypto.com's trading platform. TRADIC bots can currently trade via Exchange because the necessary trading connection is available there. The Crypto.com app alone cannot currently be connected to a TRADIC bot.

Yes, provided that Exchange is available in your country. If you're already using the Crypto.com app, you can set up Exchange with the same email address. During the initial setup, you'll set a password for Exchange; additional verification may be required.

Yes. You can transfer supported cryptocurrencies directly from your Crypto.com app wallet to Exchange: In Exchange, open the deposit page, select "Crypto.com App," then choose the coin and amount, and confirm the transfer. The app and Exchange have separate wallets. To use a TRADIC bot, you need funds in your Exchange wallet and an Exchange API key with trading permissions.

No, not necessarily. TRADIC is designed so that you can get started even without any specialized knowledge. However, you should definitely familiarize yourself with the fundamental risks familiarize yourself with the business. You always make the final decision and bear full responsibility.

Open the bot details and tap “Active” at the top. Then confirm by tapping “Deactivate.” The bot will immediately be displayed as “Inactive” and will no longer make any new purchases. Open positions will not be closed abruptly: The bot will continue to sell them automatically as soon as your set profit target is reached. If you want to restart the bot, tap “Inactive” at the top and confirm by tapping “Activate.” After that, new purchases will be enabled again, and the bot will resume trading as usual.

Yes. You can launch and actively run multiple TRADIC bots at the same time. TRADIC currently does not set a fixed limit on the number of bots that can be active simultaneously. However, please note that bots with the same base currency access the same available balance at your broker. The more bots that share this balance, the greater the risk that a bot will later lack the capital needed for a planned purchase or additional purchase.

"Available at the Broker" shows you the current available balance in the selected base currency directly at your broker. This figure is intended as a guide for your budget planning and does not constitute a reservation or guarantee. Purchases, open orders, deposits and withdrawals, as well as other bots, can change the actual available amount at any time.

No. The budget set in the bot is not reserved as a separate amount of money with your broker. Your balance remains in your brokerage account and can also be used by other bots, manual orders, or withdrawals. Therefore, make sure you have sufficient available liquidity for all bots that are active at the same time and for any potential additional purchases they may make.

If the available balance with the broker is insufficient for a planned purchase or additional purchase, the bot will pause further purchases. Open positions can still be sold once they reach the set profit target. To allow the bot to buy again, you must make sufficient funds available with the broker and reactivate the paused purchase via the bot details.

Whether you generate returns using trading bots depends on your bot settings and market volatility. TRADIC provides you with the tools to automate your trading, but does not guarantee a profit. We strongly recommend that you use our Risk Disclosures Please note.

TRADIC provides trading software and complementary web services. In an on-premises setup, your device calculates and transmits orders directly to the broker according to your confirmed rules. We do not hold any assets and do not provide personal investment recommendations. Regulatory classification is based on the actual structure of the service; the mere designation as “software” does not, in and of itself, constitute a blanket exemption.

We have obtained a legal opinion regarding the regulatory classification of TRADIC’s on-premise operating model. The opinion is based on the specific structure of the local operation described therein. The opinion does not constitute an official license or certification.

Among other things, MiCAR regulates crypto-asset services that require authorization. The key factor is who actually makes trading decisions, accepts or forwards client orders, and holds assets in custody. In the on-premises model offered, bots and broker connections run on your device under your control. The technical implementation and new features must be compatible with this model; an additional service may require a separate regulatory review.

In Germany, crypto gains may be subject to tax as personal capital gains. The tax treatment depends on your individual situation and the applicable laws. TRADIC provides a transaction overview, but this does not replace tax advice. Please consult a tax advisor.

No, our bots operate solely based on set algorithms and predefined percentages. When it comes to trading, we deliberately avoid using AI because it can be prone to errors and act inconsistently. Instead, our bots operate according to a predefined algorithm—based on the parameters you, the user, define yourself.

All three types of bots can be automatically implemented in the TRADIC software. DCA (Dollar-Cost Averaging) and grid bots buy more as prices fall to lower the average price. Swing trading aims to capitalize on price movements over the course of days or weeks.

Since our bot software is programmed not to execute automatic sales at a loss, a so-called “bagholding risk” arises in this case. This means: If the price no longer reaches your set profit target, you will retain the purchased cryptocurrencies in your portfolio. The bot waits until the target price is reached. This can result in your capital remaining tied up for the long term or, in the event of a sustained price decline, losing significant value (up to a total loss). TRADIC assumes no liability for market developments.

Crypto-assets are generally subject to No statutory deposit insurance such as bank deposits in Germany. The security of your assets depends on the security measures of the respective broker. TRADIC does not hold your assets in custody.

An active bot monitors the market based on your settings. Your trading device must be turned on and connected to the Internet. Power-saving mode, app crashes, and disruptions at TRADIC or with your broker may interrupt monitoring or the transmission of new orders.

Yes. To protect our servers and ensure fast results for you and all users, backtests are limited to a maximum of 5 runs per 24-hour period (rolling window). Once you reach the limit, you can start the next backtest as soon as an older test falls out of the period.

Your bot sends orders directly from your device to your broker via API, based on your confirmed rules. Your coins remain in your own brokerage account.

Grant only the necessary read and trading permissions, and do not grant withdrawal permissions or any unnecessary transfer permissions. Never share your keys or secrets with support or AI services. Trading losses are possible even without withdrawal permissions. If you suspect a security breach, revoke the keys directly with your broker.

Your bot monitors the market and places orders according to your confirmed rules. You can track its activity on the dashboard.

Price coverage determines your risk. It determines how much the bot can cushion price drops by buying more before your budget runs out. You decide whether to pursue a short-term (low coverage) or long-term (high coverage) strategy.

A bot run refers to a completed trading cycle of the bot. A trading cycle is complete when the entire capital has been reinvested in the Base currency is in your account.