Right of Withdrawal Policy

Right of Withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the date the contract is concluded, but not before this cancellation policy has been duly provided to you.

The initial agreement to use a paid bot service and the subsequent conclusion of a new contract upon reactivation each give rise to a separate statutory right of withdrawal. The relevant date is the date the contract is concluded; the prior registration of a free account does not shorten this period.

To exercise your right of withdrawal, you must notify us (TRADIC Technologies UG (haftungsbeschränkt), Tharandter Straße 108a, 01187 Dresden, email: info@tradicapp.com) by means of a clear statement of your decision to withdraw from this contract.

During the cancellation period, you can also use the “Cancel Contract” feature in the web interface of your TRADIC user account under “My Account.” There, you will confirm your name, the contract in question, and the email address for the acknowledgment of receipt. Click “Confirm Cancellation” to submit your request. We will immediately confirm the content of your request, as well as the date and time of receipt, via email. No additional app installation is required for this method.

Consequences of the Revocation

If you cancel this contract, we must refund all payments we have received from you without delay and no later than 14 days from the day we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction to process this refund, unless otherwise expressly agreed; in no event will you be charged any fees in connection with this refund.

If you have expressly requested that a paid service begin during the cancellation period, and you have been properly informed about cancellation and compensation for value, you are required by law to pay a reasonable amount for the services provided up until the time of cancellation. This amount corresponds to the proportion of the services provided up to that point relative to the total scope of services agreed upon in the contract.

For services priced based on usage, we will only take into account the services actually provided up to the time of cancellation, in accordance with the agreed-upon pricing schedule. Free services and services not yet provided will not be billed. No compensation is due upon cancellation for the mere provision of digital content not stored on a physical medium.

Premature Expiration of the Right of Withdrawal

In the case of a contract for paid services, the right of withdrawal expires only upon full performance of the service and only if, prior to the start of the service, you have expressly consented to the service beginning before the expiration of the withdrawal period and have confirmed your awareness that the right of withdrawal expires upon full performance of the contract. A download, installation, bot launch, or a single completed bot cycle does not, by itself, terminate the right of withdrawal for the ongoing service agreement.

Sample Cancellation Form

If you wish to cancel the contract, please fill out this form and return it.

An: TRADIC Technologies UG (haftungsbeschränkt), Tharandter Straße 108a, 01187 Dresden, E-Mail: info@tradicapp.com
I/we (*) hereby withdraw from the contract I/we (*) entered into for the provision of the following service (*)
Ordered on (*)/Received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for written notifications)
Date
(*) Delete as appropriate.