Terms of Use

1. Scope and Subject Matter of the Agreement

1.1. These General Terms and Conditions of Use (hereinafter “GTC”) govern the contractual relationship between TRADIC Technologies UG (haftungsbeschränkt), Tharandter Straße 108a, 01187 Dresden (hereinafter “TRADIC” or “we”) and the users (hereinafter “Users” or “you”) of the TRADIC software platform.

1.2. The subject matter of this Agreement is the provision of locally installable trading software (on-premise) and supplementary web-based services for user accounts, display, and billing. The on-premise software connects directly via an application programming interface (API) to the user’s own account with a supported third-party provider (hereinafter “broker”). The bot calculates the orders on a device controlled by the user and sends them directly from there to the broker. The requirements for API credentials are set forth in Section 4.2.

1.3. Important Note: The user defines their trading rules and confirms them before starting. The software uses these rules to calculate buy and sell orders and transmits them to the user’s broker in accordance with these rules. The broker executes the transmitted orders in accordance with the terms of the contract in place there. TRADIC does not hold any assets, does not receive its own trading authorization, and does not make any personal investment decisions on behalf of the user. We do not modify confirmed trading rules on our own initiative. Technical approvals and restrictions under these terms may limit the transmission of orders. The service currently consists exclusively of unleveraged spot trading in supported cryptocurrencies; stocks, derivatives, and tokens that are financial instruments are not offered.

We have obtained a legal opinion regarding the regulatory classification of TRADIC’s on-premise operating model. The opinion is based on the specific structure of the local operation described therein. The opinion does not constitute an official license or certification.

2. Registration, User Account, and Conclusion of the Contract

2.1. Use of TRADIC requires successful registration. This service is intended for adult consumers and businesses residing or having their registered office in the European Union (EU). Anyone acting on behalf of a company must be authorized to do so. The user is required to provide truthful and complete information during registration. Only one user account may be created per natural or legal person.

2.2. Upon successful registration and acceptance of the linked legal documents, the contract for the free user account is initially established, including the first 30 days free of charge starting from the first bot launch and at least one complete bot cycle. The usage-based, fee-paying bot service is not agreed upon until the user explicitly confirms the pricing and contract overview upon payment authorization and selects “Continue with charges.” Registration alone does not establish any obligation to pay for additional bot cycles.

2.3. The user is solely responsible for maintaining the confidentiality and security of their login credentials (password). Disclosing them to third parties is prohibited.

2.4. TRADIC sends emails containing the messages necessary for contract execution, account management, security, and billing. For new accounts, the sending of informational emails containing advertising, product information, tips, and feedback requests is enabled by default. The user may disable these emails at any time via the unsubscribe link or in the account settings for future communications. The default activation and acceptance of these Terms and Conditions do not constitute explicit consent to receive promotional communications. To send such communications without consent, the legal requirements must be met. Contractual and security-related messages are not affected by unsubscribing.

2.5. Steps to Conclude a Contract: Enter your name, email address, and a password into the registration form, review your information, and accept the legal terms linked there. Upon submitting the form, your account will be created if the submission is processed successfully, and the User Agreement will be concluded in accordance with Section 2.2. You will then verify your email address using the code sent to you in order to use the platform. If you register via an external sign-up service we offer, we will use the information provided by that service; you will verify your name and email address and confirm the legal terms before your account is created. Account creation and the first fully completed bot cycle are free of charge; the requirements for additional, paid bot cycles are set forth in Section 3.

2.6. Check and correct entries: Before submitting, you can review the information you entered in the registration form and make changes in the editable fields. If you receive an error message, you can correct your entries and resubmit the form. If a non-editable email address comes from an external sign-up service, cancel the registration and select the correct account there, or use the email registration option. Before confirming a bot, you can correct its settings using the previous setup steps; before confirming the payment method, you can use the Back button to review your selection or cancel the process.

2.7. Contract Languages: The contract may be concluded in German, English, French, Spanish, Italian, Polish, and Czech. The language selected during registration determines the language of the contract documents. The language versions are automatically translated from the German texts. Mandatory consumer rights remain unaffected in every language version.

2.8. Contract Storage and Contract Documents: We store your registration data as well as the date and time and version identifier of your acceptance of the legal terms. After successful email verification, you will receive the Terms of Use, the pricing and services overview, and the cancellation policy—including a sample cancellation form—as PDF attachments in your welcome email. Upon your first paid activation and upon entering into a new contract, you will receive confirmation of the specific terms of the agreement via email. Documents that have already been verifiably sent via email and remain unchanged will not be attached again; new or amended documents will be included in the email. You may save these documents permanently. Under “My Account” → “Documents,” you can download the current legal texts, including the risk disclosures. The current versions provided there do not replace the contract documents you received via email.

3. Scope of Services, Fees, and Billing

3.1. TRADIC provides software for setting up and operating bots in accordance with the parameters confirmed by the user, as well as the agreed-upon supplementary web services. The service description agreed upon at the time the contract is concluded and the trading and execution rules displayed prior to the respective bot confirmation shall be decisive. Statutory warranty and update rights remain unaffected.

The order description displayed prior to confirmation explains the applicable trading and execution rules, including key price and error scenarios. It is saved along with the confirmed settings and their version. Changes take effect at the time specified in the order; pending changes do not override the rules of a current cycle. Risk notices do not permit unauthorized rule changes or duplicate orders. The liability provisions in Section 8 remain applicable.

3.2. For the use of the bots, TRADIC charges a software fee based on the bot sales specified in the price list. The exact amount and billing method for the fees are set forth in the separate Price List as set forth in the annex, which forms an integral part of this contract.

3.3. TRADIC does not hold the user’s trading capital or assets at any time. All trading activities take place directly in the user’s account with their respective broker.

3.4. Free Trial: The free period, referred to as the “First Month,” lasts for 30 days starting from the first time a bot is launched from a user account. If no cycle has been fully completed by that time, use remains free through and including the completion of the first full cycle. This also applies if payment authorization has already been granted. For continued use, explicit payment authorization in accordance with Section 2.2 is required. Without this authorization, all bots will be paused after the free trial period ends. As long as no cycle has been completed after the first 30 days, existing positions may expire free of charge; new purchases and cycles are blocked. Payment authorization requires a verified payment method and an activated automatic debit. It is required even if a balance is available. Any available balance will first be applied to software fees. Individually agreed-upon transitional arrangements for existing customers remain unaffected. When adding funds via Stripe, no amount will be charged; the payment method is considered verified only after successful confirmation by Stripe.

3.5. Usage-Based Billing: After the free trial period, software fees apply to bot sales as specified in the price overview. The total fees billable per monthly statement—including carried-over small amounts—are capped at €20.00 per user account. Any fees exceeding this amount will not be charged. TRADIC bills charges at the beginning of each month for the preceding period as soon as the total reaches at least €10.00. Smaller amounts are carried forward and billed no later than twelve months after they are accrued. Invoices that have already been issued remain unchanged; new charges will appear on a subsequent invoice.

3.6. Credit Memos: Bonus and administrative credits are automatically applied to software fees that have not yet been billed.

To assign a referrer, the last valid friend link that the user accessed within the same browser session before creating their user account is used. The user can change the assignment before creating the account by accessing the desired valid friend link again. The assignment requires that the session information still be available at the time the account is created. After the account is created, additional friend links do not change the existing assignment.

3.10. Payment and Automatic Debit: Invoices are due immediately. For paid bot cycles, the user provides a payment method and authorizes TRADIC to automatically collect future invoice amounts via that payment method. Without active automatic billing, no further paid bot cycles are possible. After a final failed automatic debit, TRADIC deactivates the automatic debit; the invoice remains outstanding and can be paid via Stripe. If the contract remains in effect, a payment method will be set up at the same time for future automatic payments. After termination, the outstanding invoice can be paid without having to reauthorize future automatic payments.

3.11. Late Payment and Limitation of Services: TRADIC sends a reminder for the outstanding invoice 14 days after the due date. If payment is 30 days or more overdue, new paid bots or cycles may be suspended. After 60 days, further use may be restricted; in the event of a second payment delay of at least 30 days within twelve months, this restriction may be imposed earlier. Any restriction must be announced in accordance with legal requirements and may not result in TRADIC making independent trading decisions or altering confirmed rules. The user remains responsible for managing open positions and orders already submitted to the broker. Statutory rights, in particular regarding the enforcement of the claim and late payment interest, remain unaffected.

3.12. Technical Requirements and Compatibility: To run the bot locally, you must install and launch the TRADIC software on a supported device that you control. The operating systems, versions, and system requirements that are actually available are listed on the download page. The device must be powered on, connected to the Internet, and set up for continuous operation while the bot is running; power-saving mode, operating system restrictions, or an app crash can interrupt trading. The web interface and companion app are used for operation and display. Your trading device must remain running during this time. For the web services, you need a current browser with JavaScript and the cookies required for login and security. You also need your own account with a supported broker and a functional API connection as described in Section 4. Available assets, trading pairs, and order functions depend on the broker, its API, and your permissions. A failure of the trading device or a connection issue may interrupt the transmission of new orders. Orders and positions already placed with the broker remain in effect. Uninterrupted 24/7 operation is not guaranteed.

3.13. Statutory Warranty Rights: Consumers are entitled to the statutory warranty rights for the digital service provided by TRADIC. In the event of defects, consumers have rights—in accordance with the statutory requirements—including, in particular, the right to subsequent performance, reduction of the purchase price, or termination of the contract, as well as the right to damages or reimbursement of futile expenses. These rights are not excluded by the provisions regarding availability, commercial risks, and liability in these Terms and Conditions. You can report defects through our support channel or by email to info@tradicapp.com.

3.14. Required Updates: During the contractual provision period, we will provide the updates necessary to maintain compliance with the contract, including security updates, and will inform you of their availability, the steps required, and the consequences of failing to install them. Web services may be updated on the server side. Updates to the local software are installed on the customer’s device by the user or in accordance with the user’s explicitly selected system settings. This does not grant TRADIC the authority to independently modify current trading rules. If a restart or reconfirmation is required for an update, we will notify you accordingly. Statutory rights regarding updates that are not provided or are provided incorrectly remain unaffected; new features are not guaranteed across the board.

4. User Obligations and Responsibilities

4.1. The user is solely responsible for selecting their broker, setting up and securely storing their API keys, and configuring their bots (selection of assets, trading rules, capital). Even displayed default values, presets, or copied parameters only become part of the user’s specific client instructions after the user has reviewed and confirmed them. Before starting, the user is required to review the displayed summary of their trading and execution rules. The software derives orders from the confirmed rules and transmits them to the broker. TRADIC does not adjust these rules on its own. During the term of the service, subsequent cycles start automatically based on the most recently confirmed configuration; saved settings and available budgets may influence future cycles. While the bot is active, the user must not buy or sell the trading currency selected in the bot via the linked brokerage account, as manual brokerage transactions can disrupt the technical mapping of the bot’s orders and positions and lead to erroneous executions.

4.1a. Labels such as “Popular” are based on the platform’s technical usage and connection data. Technical compatibility information and comparisons refer to the specific, verifiable criteria mentioned in each case and do not constitute personal investment advice. The user may choose from among the brokers that are actually supported.

4.2. API access is granted to the user’s own broker account. API keys and secrets are technical credentials used to authenticate this connection. The user determines the required read, order, and trading permissions. Withdrawal permissions and unnecessary transfer permissions must not be activated. Keys and secrets must not be transmitted via support messages or external AI services. Even trading permissions alone can result in financial losses. If a compromise is suspected, the user must immediately block or delete the keys with the broker.

The user can block or delete the API key at any time directly through the broker. If the broker offers this option, the user can also restrict individual permissions there. Once the broker has implemented the change, the software can only use the remaining permissions via this key. A complete revocation terminates access to the brokerage account via this key. For orders already accepted by the broker, the broker’s rules for execution and cancellation apply. The user checks the status directly in the brokerage account and can cancel any open orders there if necessary.

4.3. The user confirms that the Risk Disclosures to have read and understood.

4.4. The user is solely responsible for the proper taxation of his or her trading profits. TRADIC merely provides a transaction overview as a tool; this does not replace tax advice.

5. Availability, Maintenance, and Malfunctions

5.1. We strive to ensure the highest possible availability of our services. However, as a startup in the development phase, we cannot guarantee a specific percentage of availability (SLA). We strive for consistent availability but cannot guarantee uninterrupted access.

5.2. We will notify users of scheduled maintenance in a timely manner and will make every effort to schedule it during periods of low market activity.

5.3. Fair Use and System Protection: To ensure a stable platform, computationally intensive functions such as backtests may be limited. Currently, there is a limit of a maximum of 5 backtests per user within a rolling 24-hour period. Adjustments may be made for valid reasons, such as preventing abuse, resolving security issues, or making necessary technical capacity adjustments. They must not incur any additional costs and will be communicated clearly and comprehensibly. In the event of more than minor disruptions, we will inform consumers in a timely manner on a durable medium about the change and their statutory rights to terminate the contract pursuant to Section 327r of the German Civil Code (BGB). Confirmed trading rules will not be altered as a result.

6. Prohibited Use and Termination by TRADIC

6.1. The user is prohibited from misusing TRADIC’s services. This includes, in particular, illegal purposes, hacking attempts, fraud, multi-accounting, the use of the same broker API UID across multiple accounts, payment chargebacks without valid cause, suspected money laundering, manipulation of the software, circumvention of technical safeguards or usage limits, as well as offensive, threatening, or abusive behavior toward our support team or other users.

6.2. In the event of serious violations or concrete evidence of security breaches, misuse, or fraud, we may, in accordance with legal requirements, block access to the web services and terminate the contract for cause. A prior warning or grace period is not required, to the extent permitted by law. A suspension does not entitle TRADIC to make independent trading decisions.

6.3. Processing After Termination or Suspension: Upon termination of the contract, the right to use the software ends. The bots are automatically stopped. The user manages open orders and positions directly with the broker. A account suspension does not automatically close positions with the broker.

6.4. During a suspension, the user may contact Support if he or she believes the suspension is unjustified. TRADIC will review the matter based on the available account, API UID, payment, transaction, security, and communication data. The account will only be unblocked or otherwise reinstated if the suspicion has been cleared and there are no outstanding claims, security risks, or legal audit or retention requirements that would prevent it.

7. Intellectual Property

7.1. The software, the technical implementation logic, the design, and all content of TRADIC are our intellectual property. The user is granted a non-exclusive right to use the software for the duration of the contract.

7.2. The transfer or distribution of the software beyond the scope of the granted rights of use is prohibited. Actions permitted by law, in particular those related to the intended use of the software, the creation of necessary backup copies, and the establishment of interoperability pursuant to Sections 69d and 69e of the German Copyright Act (UrhG), remain unaffected.

8. Limitation of Liability

8.1. We do not guarantee any specific trading results. Market losses resulting from the trading rules selected by the user and disruptions at the broker or other third-party providers do not give rise to any liability on the part of TRADIC, unless we are responsible for them. Section 8.3 applies to our own breaches of duty, software errors, and violations of confirmed trading rules.

8.2. The information displayed on the platform (e.g., backtests) is for illustrative purposes only. Past results are not an indicator of future performance.

8.3. We bear unlimited liability in cases of willful misconduct, gross negligence, and damages resulting from injury to life, limb, or health, as well as under the Product Liability Act. In the event of a breach of material contractual obligations due to slight negligence, liability is limited to foreseeable damages typical for this type of contract; otherwise, liability for slight negligence is excluded.

9. Relationship with Brokers

The software agreement with TRADIC is separate from the user’s agreement with their broker. TRADIC does not become a party to the brokerage account through the technical connection. The user retains the right to select the broker and enter into the brokerage agreement. TRADIC does not engage in proprietary trading against the user.

10. Term of the Agreement and Termination by the User

10.1. The User Agreement is valid for an indefinite period with no minimum term. Exactly one user account is assigned to each user agreement. The user may terminate their agreement in their logged-in account under “Cancel Agreement” with immediate effect, or via the publicly accessible cancellation portal as of the next possible date or a later date of their choosing; their account will remain active. Termination is possible regardless of whether outstanding balances have been settled. Alternatively, the user may close their account under “Delete Account.” Once the account deletion is complete, the user agreement with TRADIC is simultaneously terminated and ended; the requirements for settling outstanding amounts are set forth in Section 10.3. Legitimate payment claims that have already arisen remain in effect in accordance with this section.

10.2. After deleting a bot, the user manages open orders and positions directly with the broker. The deleted bot will be automatically stopped. A broker connection saved in TRADIC can be removed if no bots are assigned to it or if only bots that have already been deleted are assigned to it. Regardless of this, the user can block or delete the API key directly with the broker at any time. Transaction and settlement records subject to retention requirements remain archived for the applicable statutory periods.

10.3. Outstanding Amounts Upon Deletion: Outstanding balances under €0.20 will be waived upon account deletion. For amounts of €0.20 or more, TRADIC will issue a final invoice due immediately; the account can only be closed after payment has been confirmed. Invoices, payment receipts, and consent forms will be retained in accordance with statutory retention requirements.

10.4. By clicking “Cancellation” in the footer, the user can submit a cancellation request without logging in. If the name, email address, and contract reference match exactly, the request is automatically assigned. Missing or incorrect information does not prevent the submission of the notice; cases of doubt that can be assigned will be clarified by customer support. If automatic assignment fails, the recipient receives a standard email with minimal details, offering the option to correct the information or reply directly. This follow-up inquiry does not render the cancellation invalid. The original receipt remains documented. The user immediately receives an electronic confirmation of receipt as a PDF directly available on the website. Confirmation of the contract’s termination is sent to the stored email address upon unambiguous assignment. The validity of a notice of termination that can already be unambiguously assigned does not depend on a further confirmation step. Notices of termination may also be submitted via email. Mandatory statutory rights of termination and rescission remain unaffected.

10.5. The right to continue using the bots ends when the termination takes effect. The bots will be automatically stopped upon termination of the contract. The user will continue to manage open orders and positions directly with the broker. Any legitimate software fees already incurred remain due; any existing credit balance will be applied first. Outstanding amounts under €0.20 will be waived; for amounts of €0.20 or more, a final invoice due immediately will be issued, regardless of the monthly minimum billing threshold. Any direct debit authorization that has already been granted will be used solely for the settlement of these claims and will be deactivated once the settlement is complete. The account, invoices, and saved payment method will remain in place; the mere fact that this information is stored does not permit any further direct debits after the contract settlement has been finalized.

10.6. Reactivation is possible in the registered account under “Payments” after all outstanding amounts have been paid. To do so, the user must again expressly confirm the paid subscription agreement in accordance with the current Terms of Use, as well as the automatic payment authorization. An existing valid payment method may continue to be used; otherwise, a new one must be added. Any existing credit balance will continue to be applied first. Reactivation does not automatically start any bots and does not grant a new free usage period. The user will receive the contract confirmation via email in accordance with Section 2.8. Statutory rights of withdrawal remain unaffected.

11. Final Provisions

11.1. The laws of the Federal Republic of Germany shall apply. For consumers, mandatory protective provisions of the country of their habitual residence shall remain applicable to the extent that such provisions may not be excluded by a choice of law under statutory rules.

11.2. The place of jurisdiction is Dresden, provided the user is a merchant. Otherwise, the statutory provisions apply.

11.3. Should any individual provisions be invalid, the remainder of the contract shall remain in full force and effect.

12. Use of External AI Tools for Support

12.1. TRADIC provides links to external AI services (e.g., OpenAI ChatGPT) to assist users in setting up the API interfaces.

12.2. These services are provided by third parties. TRADIC has no control over the content generated by the AI. The generated responses are automated and are intended solely as non-binding guidance.

12.3. AI outputs may be inaccurate or incomplete. Users must verify recommendations against the official broker guidelines before implementing them. Passwords, API keys, and secrets must not be entered into external AI services. TRADIC’s liability is governed by applicable laws and Section 8; this notice does not exclude any mandatory claims.

13. Right of Withdrawal

Consumers have a statutory right of withdrawal. You can find more information about this in our separate Right of Withdrawal Policy. If the consumer expressly requests that we begin providing the service before the end of the cancellation period, compensation may be required for services rendered up to that point in the event of cancellation. The right of cancellation expires prematurely only if the legal requirements for doing so are met.